Privacy Policy

Information We Collect

We collect information in two ways: what you give us directly, and what we gather automatically when you use our site.

What you provide:

• Name, company name, job title, and contact information (email, phone, mailing address)
• Project details, artwork files, and specifications you submit for quotes or orders
• Billing and payment information for completed orders
• Messages, questions, and feedback you send us
• Account login credentials if you create an account on our catalog or ordering platform

What we collect automatically:

• Pages visited, time on site, and how you navigate our website
• Your browser type, operating system, and IP address
• Referral source (how you found us)
• Cookie and tracking data (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

• Respond to quote requests, process orders, and coordinate production and delivery
• Communicate with you about your projects — proofs, approvals, timelines, and status updates
• Send invoices and process payments
• Improve our website, services, and the overall client experience
• Send occasional email updates about our services, promotions, or industry news — you can opt out at any time
• Comply with legal obligations and resolve any disputes

We don't sell your information. We don't use it for automated decision-making or profiling beyond the purposes listed here.

Sharing Your Information

We share your information only when necessary to deliver your order or run our business responsibly:

• Vendors and suppliers — We work with a network of specialized printers and suppliers to fulfill orders. Your project specifications are shared only as needed for production.
• Shipping carriers — Delivery information is shared with carriers to get your order to you.
• Payment processors — Billing information is processed through secure, PCI-compliant payment systems. We do not store full card details.
• Technology platforms — We use tools like our CRM and email platform to manage client relationships. These vendors are bound by confidentiality agreements.
• Legal requirements — We may disclose information if required by law, subpoena, or to protect the rights and safety of our clients or business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking

Our website uses cookies — small text files stored in your browser — to make the site work properly and to understand how visitors use it.

• Essential cookies keep the site functional (login sessions, cart contents, navigation).
• Analytics cookies help us understand traffic patterns so we can improve the experience. We use tools like Google Analytics for this.
• Marketing cookies may be used to show relevant ads on other platforms. You can opt out of these.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. To opt out of Google Analytics tracking, visit Google's opt-out tool.

Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption, and access to client data is limited to team members who need it to do their jobs.

No method of transmission over the internet is 100% secure. If you have concerns about the security of information you've shared with us, please reach out and we'll address them directly.

How Long We Keep Your Information

We retain your information for as long as needed to fulfill the purposes described in this policy — typically the duration of our business relationship plus a reasonable period afterward for legal and accounting purposes.

Order records and transaction history are kept for a minimum of seven years in accordance with standard accounting practices. You can request deletion of your information at any time (see Your Choices below).

Your Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Delete your information, subject to legal retention requirements
• Opt out of marketing emails at any time using the unsubscribe link in any email we send
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below. We'll respond within 30 days.

Children's Privacy

Our services are designed for businesses and are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we'll remove it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top of the page. For significant changes, we'll make a reasonable effort to notify active clients directly. Continued use of our services after an update means you've accepted the revised policy.